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Privacy Policy

Camille Anderson - Energy Therapies
Last updated: 24th November 2025

1. Introduction

This Privacy Policy explains how Camille Anderson Energy Therapies (“I”, “me”, “my”) collects, uses, and protects your personal information.
I am committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

By using my website or booking a treatment (including via the embedded Cliniko booking system), you agree to the terms of this Privacy Policy.

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2. Contact Details

Business name: Camille Anderson Energy Therapies
Email: camille.anderson.co@gmail.com
Telephone: 07850007968
If you have any questions or wish to exercise your data rights, please contact me by email.

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3. What Information I Collect

A. Information you provide

When booking or attending a session, you may provide:

  • Full name

  • Date of birth

  • Address

  • Email address and telephone number

  • Profession (optional)

  • Health history and current health conditions

  • Treatment notes and session information

  • Emergency contact details (if provided)

This includes special category / sensitive data, such as health information, which I only collect for treatment purposes.

B. Automatically collected information

When you visit my website (built on Wix), the following may be collected:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Cookies and tracking data

Wix and Google Analytics may process this information to help analyse site usage and performance.

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C. Payment information

If you pay online via PayPal, they process your payment details securely.
I do not store or access your full card or bank information.

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4. How Your Information Is Collected

Your information is collected through:

  • Online booking via Cliniko (embedded on Wix)

  • Contact or enquiry forms

  • Email communication

  • Treatment consultations

  • Cookies and analytics tools

  • PayPal payments​

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5. Why I Collect Your Information (Legal Basis)

Under UK GDPR, I rely on the following lawful bases:

A. Contract

To manage your appointment, take payment, deliver treatments, and communicate with you.

B. Consent

For collecting and storing health information and for any optional marketing (if used).

C. Legitimate Interests

For improving website performance, managing business administration, and ensuring treatment safety.

D. Legal Obligation

For maintaining financial records and complying with HMRC requirements.

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6. How Your Information Is Used

I use your information to:

  • Provide treatments and services

  • Maintain accurate treatment and health records

  • Manage bookings, cancellations, reminders, and follow-ups

  • Contact you regarding appointments

  • Respond to enquiries

  • Maintain safety and professional standards

  • Keep financial records

  • Improve my website and services

Cliniko may send automated appointment reminders.
All treatment notes are stored exclusively in Cliniko.

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7. How Your Information Is Stored

Cliniko

Client records, health histories, and treatment notes are securely stored in Cliniko, a GDPR-compliant practice management system.

Wix

Website analytics, cookies, and contact form submissions may be stored by Wix.

Email

Any communication sent to me may be stored on my email system.

Retention

  • Treatment records: 8 years after last treatment (as required for complementary therapy practices).

  • Health records for minors: retained until age 25 (or 26 if treated at age 17).

  • Booking and contact details: for as long as reasonably necessary to manage your appointments.

  • Financial records: 6 years for HMRC compliance.

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8. Sharing Your Information

Your information is never sold.

It may be shared with:

  • Cliniko (for bookings and treatment records)

  • Wix (for website hosting and analytics)

  • Google Analytics (anonymised usage data)

  • PayPal (payment processing)

  • Professional insurers or authorities only if required by law

  • Emergency services if necessary for your safety

All third-party providers used are GDPR-compliant.

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9. Cookies and Tracking

My Wix website uses cookies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Ensure proper site functionality

You can adjust or disable cookies through your browser settings.

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10. Appointment Reminders and Communication

Depending on the booking method:

  • Wix or Cliniko may send automated appointment confirmations and reminders.

  • I may contact you directly by email or phone about your booking or treatment.

I do not send marketing emails unless you opt in.

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11. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion (in certain circumstances)

  • Withdraw consent

  • Restrict processing

  • Object to processing

  • Data portability (transfer of data)

You may request any of these by emailing: camille.anderson.co@gmail.com

I will respond within 30 days.

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12. Security

I take steps to protect your information including:

  • Using Cliniko, a secure, encrypted practice-management system

  • Password-protected devices

  • Secure Wi-Fi

  • Limiting access to authorised personnel (just myself)

No system is completely secure, but I follow industry-standard practices to protect your data.

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13. Links to External Websites

Your booking may redirect or open content from Cliniko.
Please review Cliniko’s own Privacy Policy for how they handle your data.

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14. Updates to This Policy

I may update this policy from time to time.
The latest version will always appear on this page.

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